Privacy Policy

Last Updated: 1 April 2026

1. Controller Identity

The data controller responsible for personal data collected through this website is Vyntrixis, located at Manuel Montt 188, Santiago, Chile. Contact: info@vyntrixis.com | +56 2 2368 0005.

2. Legal Framework

This policy is governed by Ley N° 19.628 sobre Protección de la Vida Privada (Chile's Personal Data Protection Law) and any applicable amendments. We process personal data only for the purposes described in this policy and with appropriate legal basis.

3. Data We Collect

We collect personal data through the following means:

• Contact and quote forms: name, email address, phone number, company name, project location, and message content.
• Automatic technical data: IP address, browser type, operating system, pages visited, and session duration, collected via cookies and server logs.
• Communications: when you contact us by email or phone, we may retain records of those communications.

4. Purposes and Legal Basis

• Responding to inquiries: processing your contact or quote request (legitimate interest and consent).
• Service delivery: coordinating photography sessions and virtual tour projects you have engaged us for (contractual necessity).
• Site improvement: analyzing aggregated usage data to improve website functionality (legitimate interest).
• Legal compliance: retaining records as required by Chilean tax and commercial law (legal obligation).

5. Data Retention

• Inquiry and contact data: retained for up to 24 months from last contact, unless a service relationship is established.
• Service-related data: retained for the duration of the service relationship plus 5 years for legal and tax purposes.
• Technical/cookie data: retained according to cookie lifespans described in our Cookie Policy.

6. Data Sharing

We do not sell personal data to third parties. Data may be shared with:

• Cloud storage and file transfer service providers used for project delivery (data processors under appropriate agreements).
• Analytics service providers (in anonymized or aggregated form where possible).
• Competent authorities when required by law.

7. International Transfers

Some service providers we use (such as cloud storage) may process data outside Chile. Where this occurs, we ensure appropriate safeguards are in place consistent with Chilean data protection law.

8. Your Rights

Under Ley N° 19.628, you have the following rights regarding your personal data:

• Access: request confirmation of whether we hold data about you and obtain a copy.
• Rectification: request correction of inaccurate data.
• Deletion: request deletion of data where there is no longer a lawful basis for processing.
• Opposition: object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, contact us at info@vyntrixis.com. We will respond within 30 calendar days.

9. Security

We implement technical and organizational measures appropriate to the risk involved in processing personal data. These include access controls, encrypted data transmission (HTTPS), and periodic review of our data handling practices. No transmission over the internet is completely secure; we take reasonable precautions but cannot guarantee absolute security.

10. Cookies

This website uses cookies. For full details on the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any questions or concerns regarding this Privacy Policy or our data practices, contact us at:

• Email: info@vyntrixis.com
• Phone: +56 2 2368 0005
• Address: Manuel Montt 188, Santiago, Chile